How COVID-19 is transforming Online Shopping Behavior?

How COVID-19 is transforming Online Shopping Behavior?
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I don’t think it’s too early to understand that the global pandemic COVID-19 is one of the defining events for upcoming years & its impact is going to last for decades.

This pandemic has drastically changed the complete situation which was never even imagined. Gathering of people at public places has diminished from thousands to hundreds to tens only. All the public places are shutdown whether it is a GYM, Saloon, Shopping Complexes & slowly gradually once the lockdown is over there will be certain restrictions applied to everything like:

  • Wearing a mask is new normal.
  • Not more than ten people can gather inside a shop.
  • Maintain Social Distancing & many more.

There has been and will be a drop-off naturally in brick-and-mortar shopping as people start following social distancing. This in result leads to a change in consumer behavior & people started switching to online shopping whether it is their day to day needs or shopping of clothes, gadgets, etc. This includes limiting store interaction by taking advantage of options like BOPIS( buy online pick-up in-store) or curbside pickup etc.

According to a survey published on Forbes:-

COVID-19 COMMERCE INSIGHT, AN EMARSYS INITIATIVE IN COOPERATION WITH GOODDATA

Possibility for a business owner:-

So, you as a business owner also facing various problems and uncertainty. You also want to coop up with your customer in this changing customer behavior and move from brick and mortar stores to have an online store too or to update your existing eCommerce store to provide better customer experience to increase customer retention and maintain standards set up by W3C.

Is your store ready to go Online?

I help eCommerce Store owners to scale over multiple figures using our 5 step process without relying on traditional marketing methods and not having a huge money burnout.

Let’s book a free strategy session for your business today.


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I'm an eCommerce specialist with having more than 4 years of experience in working on different eCommerce platforms.

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